Updated 16 October 2026
Information in a general enquiry
The current public forms collect your name, email address, enquiry type and question. State or territory and product concept are optional. These details are used to respond to general enquiries.
Please do not include clinical records, payment details or other sensitive information in these forms.
What happens after submission
Contact submissions are sent to the PET157 service and stored in its private operational database. An email notification may be sent to support handling the enquiry. A stored enquiry and successful email notification are separate events.
A general enquiry does not book a consultation, reserve stock or create a clinical relationship. Veterinary-record upload and appointments remain inactive.
Access and privacy questions
Use the contact form to request access to or deletion of your enquiry information, or to ask about its handling. Include only the information needed to identify the enquiry; do not attach identity or clinical documents.
Future services
Any future clinical records or appointment service will need its own clear collection, access and retention information before it opens. This page describes the current general-enquiry pathway.